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I've spent many years (10 to be exact) obsessing over my processes and I wish somebody had shown me what a successful business looked like behind the scenes when I was building my own.

As a 2-person interior design firm, I feel your pain:

• clients love the result but not the process
• misunderstood in every communication
• projects that drag on
• one too many mistakes
• haemorrhaging time and money
• tedious admin
• specifying that takes an eternity
• attracting the wrong clients
• chasing payments
• constantly fighting to be seen as the authority
• excel sheets for days (yuck!)

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